Kutchins, Robbins & Diamond, Ltd. Certified Public Accountants and Advisors

What is Strategic Performance Management?

Strategic Performance Management is a comprehensive approach to driving repeatable results in a business. It reaches across all areas of that business from finance to sales and marketing to operations and people. It starts with a clear business strategy and requires an appreciation of the contribution of teams in driving successful results. Done properly, it empowers people to consistently apply processes in completing activities that move them toward measurable goals.

Our view of Strategic Performance Management* encompasses three main truths:

  • A company’s profitability depends on how well people consistently perform specific activities.
  • People perform best when they understand the rules of play and the scoring method is clear.
  • Small incremental changes in key areas (activities) can have a profound effect on the bottom line

We support companies in first creating strategic plans that describe WHY they exist, how they deliver their products or services and what they believe.  We help them identify their ideal clients and then focus their activities on exceeding their expectations.  Once the plan is in place, leaders, with the help of their teams, can create more detailed plans and budgets.

Next, we work with companies in reviewing their processes to determine if they support internal success while also delivering value to external customers or clients.  We often find that poor employee performance is a direct result of non-existent or poorly defined processes.  We have teams walk through every customer or client touch point to determine where gaps, delays, or challenges exist from the customer perspective.  Then we work with leaders and their teams to identify solutions.  Next, we engage teams in designing metrics and measures to track progress along the way.

While management sets the overall goals, we seek input from front line workers who often have the best insight into potential challenges and how to address them.

As advisors, our role at KRD is to facilitate new discussions among the internal experts inside the business. Rather than offering all of the answers, we seek to ask different questions, provide new insights, and identify sources of data.  We help leaders identity new ways to apply automation in making key insights more visible in an immediately accessible way.

*based on the Level 5 Certified Advisor training from Mentor Plus

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